Terms & Conditions


1.1 Legal Notices

Welcome to our website. This page establishes the ‘Terms and Conditions’ under which you can use (ANDRA WEB PAGE). Please read this page carefully. By using this Website you are indicating your acceptance of these ‘Terms and Conditions’. The company can modify these 'Terms and Conditions' at any time. You should visit this page periodically to review the ‘Terms and Conditions’ because they are mandatory for you.

If you continue browsing and using this website, we reiterate that you agree to comply and are bound by the following terms and conditions of use. If you do not agree with any part of these terms and conditions, please do not use our website or its services.

Andra Jewelry is the owner of the rights to the website (andra website), and is the publisher and sole owner of this website, for this reason it can modify, at any time, and without prior notice, the presentation and configuration of the website and the content and services of the entire website. All users and visitors acknowledge and accept that Andra Jewelry can interrupt, deactivate, cancel, change any of the contents of the website at any time.

The acquisition, purchase, sale or obtaining of any item through any of the services is under the sole and exclusive responsibility of the Users who, therefore, assume any risk involved in the described transactions. Occasionally, there may be information on the Website that contains typographical errors, inaccuracies or omissions that may be related to product descriptions, prices and availability.

(Website andra) reserves the right to correct any error, inaccuracy or omission and to change or update information at any time without prior notice. The content of the pages of this website is for your information and general use. It is subject to change without prior notice.

The use of all or part of the information of (WEB PAG) and especially for its reproduction, download, transmission or representation for purposes other than personal and private use is strictly prohibited, for this reason Andra Jewelry will never assume any responsibility for any case or illegal act carried out by the user in this regard.

This website contains material that is owned by Andra Jewelry or licensed to Andra Jewelry. This material includes, but is not limited to design, appearance, and graphics. Reproduction is prohibited except in accordance with the copyright notice, which is part of these terms and conditions.

1.2 Intellectual Property

The reproduction, disclosure, distribution or total or partial public communication of any part of this tool without the prior written authorization of the WEB PAGE ANDRA is prohibited.

1.3 User information

When you subscribe to this Website, you will be asked to provide the Company with a valid email address. The subscription confirmation will arrive at this email address, which you can accept or reject; after accepting the subscription you can update your profile if you wish. The email will also be required for authentication in online purchases and to receive commercial and advertising notifications of the brand.

When contact on the web is made through personalized attention, your name and mobile number will also be requested. In the same way it will proceed when you need to send us a message through the contact us link. In the case of making purchases on the portal, additional information will be requested.

In addition to the terms and conditions that may be provided in the policies on this Website, you understand and agree that the company may disclose to third parties certain information contained in your registration application to the extent necessary or appropriate for comply with applicable laws or legal processes or procedures in which such information is relevant.

The user may, at any time, cancel their subscription through the same email in which the information arrives.

1.4 Treatment and Privacy of Information

On the next page you can see Andra Jewelry's Privacy and Personal Data Protection Policy, which is previously and expressly accepted by you for the purposes that are previously, expressly and informed, at the time of subscription, contact us or use the chat.

1.5 Payment Process

The payment process is done through 2: PayPal (for orders outside Colombia) and via PayU (for orders within Colombia) who will continue with their payment process. (ANDRA WEBSITE) at no time has access to your financial information, however Andra Jewelry is not responsible for this information.

1.6 Scope of Contents and Services

The user must be aware that the contents of the website are for the purpose of advertising the Andra Jewelry brand and products. The user must take into account that the display of the products may be inaccurate, the colors different. The products that appear published on the website may not be available at the points of sale.

1.7 User commitments when entering the website:
Proper use:

The user agrees not to reproduce, copy, distribute, allow public access through any form of public communication, transform or modify the content, without the prior authorization of the owner of the rights of Andra Jewelry. Do not manipulate the copyright, trademarks, patents of ANDRA WEB PAGE.

The user agrees not to interfere or interrupt access and use of the website, servers or networks connected to it, or to breach the requirements, procedures and regulations of the network connection policy. Use the Content in a manner, for purposes or effects contrary to the applicable laws of the Republic of Colombia, the User's place of residence, or the place from where the Services are accessed or contrary to the morality of the law and good customs . The user undertakes absolutely not to introduce, publish, send emails or in any other way transmit any material that contains computer program viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or telecommunications hardware or equipment.

1.8 Delivery Policies

Shipments in Colombia are made through the carrier Deprisa, Servírituga or Rappi. They will have no cost from purchases of 99,900

International shipments are made through DHL, the shipping cost and nationalization taxes are calculated automatically according to the destination, during the checkout process.

1.9 Delivery Times

Orders in Colombia are delivered in 3 business days. International orders are delivered in 5-10 business days.

1.10 Exchange Policies

Requests for refund or exchange of items that are returned unused and in perfect condition are accepted within 30 days from the date of purchase indicated on the invoice. It is necessary to present the invoice or the gift voucher. Full refunds will be processed in the same way as the original payment within 14 days of receipt of the returned merchandise.

Customized and modified parts are considered a final sale and returns and exchanges are not accepted. If you detect any news or inconvenience in receiving your order, contact the Customer Service, andrajoyeria@yahoo.com

1.11 Coupon Policies

Coupons are not accumulative. Only one (1) coupon is accepted per order.

2.0 Instructions and Product Care

Avoid bumps and falls. Keep each piece in its original packaging. Clean with a soft dry cloth. Avoid contact with water, perfumes, soaps, creams, detergents or any other chemical product. Gently remove makeup and excess oil from the skin after each use.

2.1 How to Fix a Product

Andra Jewelry repairs purchased parts if they are broken or damaged. Products that do not have a guarantee or that have already expired can be returned to be repaired along with their corresponding invoice. Repair will take place as long as the necessary parts are in stock. Depending on each case, he will be charged for the repairs and he sent the repaired part. To request a repair please write to andrajoyeria@yahoo.com. If your purchase arrives in poor condition please write to andrajoyeria@yahoo.com describing the product and attaching a photo of the defect. The warranty time for manufacturing defects is 15 business days. The invoice will be necessary to carry out any repair.

3.0 Clause of Contents and Typographical Errors

Andra Jewelry reserves the right to modify the commercial offer presented on the website (modifications on products, prices, promotions and other commercial and service conditions) at any time.

We make every effort so that the information contained on the website is displayed truthfully and without typographical errors, however in the event that at any time an error of this type or errors occurs in the systems, at all times alien to the Andra Jewelry will, will immediately proceed to its correction. If there is an error of the aforementioned and that a customer has made a purchase decision based on said error, we will notify the customer of said error and Andra Jewelry will have the right to deny or cancel any order generated for said products. If the balance has already been charged to the client's credit or debit card and the order is canceled for the aforementioned reasons, Andra Jewelry will issue a voucher to said credit or debit card account for the amount of the canceled price.


If you have any questions, concerns or comments, please contact our Customer Service Team andrajoyeria@yahoo.com

* By purchasing through (andra website) the client accepts our Shipping and Returns Policy.

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